Refund policy

Palashika Refund & Return Policy

Effective Date: June 2, 2026

At Palashika, we are committed to delivering exquisite sarees that meet the highest quality standards. To ensure complete customer satisfaction, we have outlined our refund and return policy below.

1. Eligibility for Returns

Returns are accepted within 7 days from the date of delivery.
The saree must be unused, unwashed, and in its original packaging, including all tags, labels, and accessories.
Items purchased on sale or as part of a promotion may be non-refundable unless defective.

2. Non-Returnable Items

Customized or personalized sarees
Sarees with obvious signs of wear, washing, or damage
Gift cards and accessories sold separately

3. Return Process

Email our support team at teams@palashikaluxe.com with:
- Order number
- Reason for return
- Photos of the item (if defective)
Our team will review your request and provide a Return Authorization within 48 hours.
Ship the saree back using the provided instructions. Customers are responsible for return shipping costs, unless the item is defective or incorrect.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7-10 business days to the original payment method.
Shipping charges are non-refundable, unless the return is due to a defective or incorrect item.

5. Exchanges

Exchanges are subject to product availability.
To request an exchange, follow the return process and indicate the desired replacement saree.

6. Damaged or Defective Items

If you receive a defective or damaged saree, please contact us within 48 hours of delivery.
Include photos of the defect or damage.
Palashika will arrange a replacement or full refund, including return shipping costs.

7. Contact Us

For any questions regarding returns or refunds, reach out to our support team:

Email: teams@palashikaluxe.com
Response Time: 24–48 hours